OUR VALUES

Mission (what we want to do now)

To provide quality of patient care through professional, safe and efficient endoscopic day procedures.

Vision (what we want to be doing in the future)

To increase patient output by providing high quality care, in a friendly, welcoming environment thereby increasing the number of sessions on offer, resulting in better utilisation of the facilities for those who require endoscopic day procedures.

Values and behaviours

The core values reflect our everyday operations and guide our behaviours:

• Continuous Improvement – we will strive to continually improve the services offered through the assessment of procedures, equipment and standards to provide state of the art services and patient care;

• Ethics – we conduct hospital affairs with integrity and honesty, and to provide service of a high ethical level;

• Excellence – provide a standard of excellence in endoscopy by employing experienced and qualified staff and through supporting ongoing education programs;

• Quality – maintain a continuous quality improvement program that reviews and evaluates outcomes and achievements;

• Patient Rights – recognise and uphold patient rights, and to work within an environment that fosters patient privacy and dignity; and

• Risk Management – ensure a safe environment for all our patients and other stakeholders through ongoing commitment towards comprehensive risk management and preventative maintenance activities.